Our Guarantee & Refund Policy

Exchange & Refund Policy

 

First of all Thank You for Choosing Cloud City Clones

 

If you are not entirely satisfied with your purchase, we’re here to help.

 

Exchanges

 

You have 48 Hours  to inform us of defects in plants, or wilting on all plants from the date you received it.

 

To be eligible for a Exchanges, your plants must be photographed and given back to us upon delivery of new plants.

 

Keep your order numbers handy for quick replacements.

 

We are also available for any question and concerns you have about growing

 

Refunds

 

If you cannot wait for an exchange within the allotted 48 hours, we ask for pictures of the plants, and a refund will be given to you.

We will immediately notify you on the status of your refund after inspecting the plant.

 

Contact Us

 

If you have any other questions on how to Exchange your plants with us, contact us immediately at by calling or text: (424)262-8420

Email us: Cloudcitynursery@gmail.com