Exchange & Refund Policy


Our Guarantee & Refund Policy

Exchange & Refund Policy


First of all Thank You for Choosing Cloud City Clones


If you are not entirely satisfied with your purchase, we’re here to help.




You have 48 Hours  to inform us of defects in plants, or wilting on all plants from the date you received it.


To be eligible for a Exchanges, your plants must be photographed and given back to us upon delivery of new plants.


Keep your order numbers handy for quick replacements.


We are also available for any question and concerns you have about growing




If you cannot wait for an exchange within the allotted 48 hours, we ask for pictures of the plants, and a refund will be given to you.

We will immediately notify you on the status of your refund after inspecting the plant.


Contact Us


If you have any other questions on how to Exchange your plants with us, contact us immediately at by calling or text: (424)262-8420

Email us:

All Teen orders are pre-orders. We cut fresh from mother plants and transplant once rooted. Dismiss